SEPTA hires Assistant General Manager for Customer Service

New General Manager Joe Casey is certainly making good on his promise to focus on customer service.  This is why he created a new Assistant General Manager position to manage customer service operations.

Kim Scott Heinle was hired for this new position, and he will be responsible for coming up with new communication strategies to determine passenger proporities, creating a customer-friendly system, and motivating staff (such as drivers, cashiers, etc) to develop positive relationships with SEPTA customers.

Read more about Heinle and his new job in the SEPTA press release: