Now that Faye Moore retired last Thursday, Joe Casey is taking charge to make SEPTA more attractive to its riders. This will include a new Customer Service Chief (who reports directly to him), more frequent service on the Market Frankford Line during off-peak hours (down to every 6 minutes from 8 minute headways), shorter lines at Center City ticket offices, and more.
One very interesting thing to note is that SEPTA is trying to obtain used railcars from other properties to ease overcrowding on the regional rail lines. Joe Casey just can't wait two years for the extra Silverliner Vs to arrive.
For more information on Joe Casey's plans, read the following article: http://www.philly.com/inquirer/local/20080204_SEPTAs_new_chief_maps_route_to_better_service.html